Torvan Makina machines carry a 24-month warranty from the invoice date (12 months or 4,000 spindle hours for the spindle group, whichever comes first).
What the warranty covers
- Free repair of failures caused by material and workmanship defects
- One preventive-maintenance visit per year during the warranty
- Remote diagnostics and software updates
What is not covered
- Misuse, collisions, unauthorized intervention and unsuitable mains voltage
- Consumables (filters, oil, wipers, laser nozzles, etc.)
Response times
Report a fault through the service hotline, the service request form or WhatsApp. Remote diagnosis starts within 4 business hours; on-site response begins within 24 hours near regional offices and 48 hours elsewhere. 92% of spare parts ship within 48 hours, and we support discontinued models with parts for at least 10 years.