Over a secure VPN we review alarm history, PLC status and servo loads live and start intervention within minutes.
Free during warranty
About 55% of service calls come from parameters, offsets or software and can be solved without a site visit. The Torvan Link module fitted to your machine lets our service engineer see the same screen as you over an encrypted VPN tunnel.
Scope
- Alarm history, PLC inputs and servo load graphs
- Parameter backup and restore
- Control software updates
- Monthly machine status report (run hours, spindle load, alarm count)
The connection opens only with your approval and for the duration of the session; all access is logged. A 4G modem option that runs separately from your network is also available.
Scope of service
- Live screen sharing over encrypted VPN
- Parameter backup and restore
- Monthly machine status report
- Free during warranty
Remote Diagnostics and Teleservice — get a quote
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Frequently asked questions
What is the delivery time?
2-4 weeks for standard models in stock and 10-14 weeks for configured-to-order machines. Fiber laser and 5-axis models can take 14-18 weeks depending on options.
Can I run a demo with my own part?
Yes. Choose 'Live Demo' on the appointment page; once you send your drawing or sample part, our application engineer prepares the program and we measure the cycle time together. The demo is free.
What are the warranty period and coverage?
Machines carry a 24-month warranty and the fiber laser source 36 months; the spindle group is covered for 12 months or 4,000 hours. Material and workmanship defects are repaired free of charge. Details are on the Warranty and Service Terms page.
Which CNC controls do you offer?
We offer Fanuc 0i/31i and Siemens Sinumerik 828D/840D sl on lathes and machining centers, Delem DA-66T/69T on press brakes and our own cutting-control software on fiber lasers.
Do you provide financing and leasing support?
We prepare your file for 12-48 month financing with partner banks and leasing companies. For eligible companies we provide technical documentation for SME-support and investment-incentive applications.